The Aadhar Card Episode
Obtaining an Aadhar Card from the concerned agency has turned out to be a hell of a job since last two years. The authorities appointed inexperienced staff and did not impart them the needed training for completion of the task to the satisfaction of common people and the authorities. This resulted in loss of many man days as the biometric process could not be successfully completed in most of the cases in the first go and then it was repeated in the second go and after a long break the third go is to take many more months as per the statement of the concerned officials.
We have been also informed that the Aadhaar is the world’s largest biometric ID system, with over 1.167billion enrolled members as of 30 July 2017. As of this date, over 99% of Indians aged 18 and above had been enrolled in Aadhaar. World Bank Chief Economist Paul Romer described Aadhar as “the most sophisticated ID programme in world”.
According to this Act, the J&K State Govt. arranged enrollment of the citizens of Srinagar City and huge lines of people could be observed standing in queues for days together at different spots (mostly local school buildings) in the last year. Many sycophants managed to get the cards from back door entries. However in most of the cases the biometric ID recording had failed due to the inexperienced staff engaged on the job, who were more interested in getting their salary rather than ensuring the successful completion of their assignment. In most of the cases no ID slips were handed over to the applicants at the time of enrollment or thereafter with the result they were made to visit newly fixed spots like marriage halls frequently where thousands of the ID slips instead of handing over to the proper persons were spread on the floor of the entrance halls and even after spending a full day it was not possible to get hold of the ID slip for most of the people.
Meanwhile the process of enrollment was repeated second time in the earlier identified school premises generating long queues of people who had to abandon their routine work as before. This exercise also proved futile and the process of enrollment was put on hold by the Govt. for unknown reasons.
Recently the procedure of enrollment is reported to have been resumed third time but again it is going to take months together as stated by the staff concerned due to long list of pending failure cases. On the other hand different agencies like banks, LPG Gas suppliers and other related facility departments are notifying the people to link their accounts with their Aadhar cards which are not delivered to the clients due to the inefficiency of the ill-experienced limited staff. However there is a silver lining for those travelling abroad who are given preference in enrollment.
The authorities must attend to this vital issue involving frequent interruptions in the routine work of the people who are already over stressed by the day to day strikes.
To crown this all it is necessary to train the staff properly for their assignment besides holding classes for training their concerned officers in dealing with common people with humble behavior and etiquette. In this behalf may I quote the misbehavior and harassment by a lady ward officer named Fahmida, when biometric enrollment was in progress of the already scared five year old child at Ilahibagh marriage hall on 8th August 2017 and the process got delayed for hours together to get the scared child back on the track. We were told that since the ward officer has to deal with safai wallas and therefore she treats every citizen as a safai walla perhaps in line with Swatch Bharat mission. We hope the authorities will rise to the occasion and make earnest rectification/redressal of the public grievances. The complaint made to the authorities has not shown any results so far.
Residents of Ilahibagh, Bachpora.